Our goal is to streamline the ordering process so that there are no surprises or hiccups. We double check everything with you to make sure the logo is the correct version on exactly the product you were looking for. Because we can't resell a product with your logo on it, we can't provide a refund after your order has been approved.
However, if we've made the mistake somewhere along the decorating and ordering process, we'll refund or replace your order with the correct version at no additional cost.
Regardless, we're here to help. We understand things happen and we'll work with you through any situation.
You can cancel your order any time prior to giving final approval. Once you've given final approval, your product has gone into production and can no longer be cancelled.