Frequently Asked Questions (FAQ):
Once you submit your order, you’ll receive an e-mail confirmation with your order number and details. At that point, a Rhodes Branding account manager will take charge of your order and oversee the success of your project. They will verify the order details, confirm product availability, artwork size/format, shipping cost/time, and final pricing and payment. After initial details are confirmed, the account manager will provide you with a digital proof showing how your artwork will be applied to your product. Once you approve the proof, the account manager will submit the order for production. The account manager is there to ensure everything goes smoothly. With decorated orders, the customer must approve each and every order with their account manager and approve their artwork proof before we submit it to production. This way we ensure you get exactly what you want and there are no misunderstandings. On blank orders, we still confirm order details like quantity, color and shipping.
Rhodes Branding provides samples of almost all the products we carry. You pay for the product and shipping. You can order decorated or undecorated samples with your logo. Decorated samples are more costly as all the work to create the logo decoration still has to be completed for the single item. Decorated pre-production samples cannot be returned or refunded.
South Carolina customers will be assessed standard sales taxes based on their zip code. If your South Carolina organization is exempt from sales taxes (e.g. non-profit, etc.), please provide Rhodes Branding with your resale certificate or tax exempt number.
A PMS color match is always an option we can tackle. Please send us your official colors and we'll make it work.
Decoration is the industry’s term for applying a logo to your product. Artwork is the logo that you upload, whether it be in AI, EPS or PDF format. While most of Rhodes Branding Education customers want their logo, mascot, names, etc. displayed, not all products and apparel require decoration. Ask your account manager what products can be sold without a logo decoration.
For best results, we request high-resolution logo files in EPS (.eps), or PDF (.pdf) format. To be high resolution, they should be at least 1Mbyte in size (but not more than 10Mbytes). Ask your account manager what format is best for your product.
This is super easy, it’s free with any order and all revisions and creations are on a 36 hour turnaround. Unlimited revisions!
You will be required to approve a proof before the item goes into production.
If you have received and approved your artwork the order cannot be canceled as it has already gone into production. You can cancel anytime before you receive the art proof.
Typical production time runs 7-10 business days. Rush orders are available on some items.